Petal Event Terms & Conditions

Event Floral Terms & Conditions

We are delighted to be creating the floral designs for your event. Please read these important details before booking with Petal, a Flower Farm.

Estimates, Proposals and Booking

The floral estimate generated on our website is intended to provide a helpful starting range. It is not a final quote, contract or guarantee of availability.

Event floral may be ordered through our online catalog or through a personalized proposal and invoice prepared after consultation. Your event date is not reserved until you have accepted your proposal or invoice, agreed to these terms and paid the required retainer.

Event Dates and Our Growing Season

Petal is a flower farm located in Appleton, Wisconsin. Our primary local growing season is June 1 through September 30, although exact timing and flower availability vary with Wisconsin weather and growing conditions.

We design event florals throughout the year. Events scheduled from October 1 through May 31 require a minimum floral order of $500 because flowers must be sourced from outside our farm during those months. There is no off-season percentage fee.

Regardless of the event date, all flowers remain subject to seasonal quality and availability.

Payment

A 50% nonrefundable retainer is required to reserve your event date. The remaining balance is due no later than 30 days before the event.

Events booked within 30 days of the event date require payment in full at the time of booking. Petal cannot prepare, release or deliver floral designs without confirmation of full payment.

Available payment methods and any third-party financing options will be displayed at checkout or on the invoice. Financing services are subject to the individual provider’s approval and terms.

Delivery, Pickup and Service Area

Delivery is calculated according to the event’s distance from Appleton, Wisconsin 54913:

Delivery within 15 miles is included.
Delivery over 15 miles and up to 30 miles is $50.
Delivery over 30 miles and up to 60 miles is $100.
Events more than 60 miles away require farm pickup or a separately approved delivery arrangement.

We highly recommend delivery for wedding and event florals. Farm pickup is also available by prior arrangement.

Petal provides delivery or pickup only. We do not provide installation, room setup, placement of arrangements, attachment of florals to arches or structures, or end-of-event cleanup and retrieval unless those services are specifically included in a written proposal.

Once flowers are delivered or picked up, the client assumes responsibility for their handling, placement and care. Petal is not responsible for damage occurring during transportation when the client or another party picks up or transports the order.

Changes to Your Order

We understand that event plans evolve as guest counts, floorplans and other details are finalized.

Changes may be requested in writing no later than 30 days before the event. All changes are subject to Petal’s approval, flower availability and production capacity.

Reductions made before the 30-day deadline do not reduce or make refundable the original nonrefundable retainer. Any additional balance resulting from approved additions is due when the change is approved.

After the 30-day deadline, reductions and refunds are not available. Late additions may be accepted at Petal’s sole discretion and must be paid for immediately.

Cancellations

If an event is canceled more than 30 days before the event date, % of the original order total remains nonrefundable. Any amount paid above that 50% will be refunded.

If an event is canceled 30 days or fewer before the event date, all payments are nonrefundable.

We recommend that clients purchase event insurance that includes appropriate cancellation and postponement coverage.

Petal reserves the right to discontinue services because of nonpayment, unsafe conditions, abusive or threatening conduct, or another material breach of these terms. Refunds in those circumstances will be determined according to the cancellation policy and any costs already incurred.

If Petal must cancel because we are unable to fulfill the order, all amounts paid for the unfulfilled order will be refunded. Petal’s financial liability will not exceed the amount paid to Petal.

Rescheduling and Venue Changes

A client may request one transfer of the event booking to a new date when the request is made more than 30 days before the original event date. The new date must:

Be within 12 months of the original date;
Be available on Petal’s calendar; and
Be confirmed in writing.

Payments already made will transfer to the approved date. The order will be adjusted for current pricing, seasonal minimums, delivery charges and any material costs associated with the new date.

If Petal is unavailable for the requested date, the cancellation policy applies.

Requests received 30 days or fewer before the event are subject to the cancellation policy unless Petal agrees in writing to an exception. Approval is not guaranteed, and the client remains responsible for expenses already incurred and any price difference associated with the new date.

Venue changes must be provided in writing no later than 30 days before the event. Additional delivery charges may apply. Venue changes requested after that deadline are subject to Petal’s approval.

Vessels, Containers and Structures

Vessels and containers included with purchased floral arrangements become the client’s property when the order is delivered or picked up. Petal does not rent vessels, and included vessels do not need to be returned.

Any arches, pillars, stands or other structures supplied by the client or venue remain their property. Because Petal does not provide installation, the client or venue is responsible for safely placing structures and attaching any floral pieces designed for them.

Client-Supplied Vessels and Structures

Any vessels provided by the client must be clean, watertight, structurally sound and delivered by the agreed deadline. Structures must be safe, stable and suitable for the requested floral design.

Petal is not responsible for damage to client-supplied items or for work that cannot be completed because supplied materials are faulty, unsafe, unsuitable or unavailable when needed.

Supplying your own vessels or structures does not automatically reduce the listed floral design price unless a price adjustment is specifically included in your written proposal.

Inspiration Images and Design Expectations

Images shared by Petal or by the client are used to communicate overall color, style, scale and feeling. They are for inspiration only and will not be replicated exactly.

Every Petal design is original and created with the best seasonal flowers available for the event. Natural variations in color, size, shape and growth are part of working with fresh flowers.

Flower Substitution and Availability

All flowers and foliage are subject to seasonal quality and availability.

Flowers are natural products whose growing, harvesting and shipping cycles may be affected by temperature, rain, drought, pests, disease, transportation delays and other conditions beyond our control.

We plan carefully and source the freshest, highest-quality flowers reasonably available. However, we cannot guarantee a particular flower variety, exact color or exact shade.

When substitutions are necessary, Petal will select flowers of comparable quality and value that support the agreed color palette, style and overall design. Containers may also be substituted when supplier issues arise, using an item of equal or greater value that complements the event design.

Refunds will not be issued for reasonable substitutions or minor natural variations in flower type, color or appearance.

Photography and Images

Photographs taken by Petal of our floral work remain the property of Petal and may be used in our portfolio, website, social media and other business marketing.

We will not identify or tag clients in photographs without permission. Clients who require complete event privacy should notify Petal in writing before the event.

Images supplied by a client or professional photographer will be used for Petal’s marketing only when permission has been provided. Photographer credit will be included when requested or when attribution information is supplied.

We appreciate clients tagging Petal when sharing photographs of our floral designs on social media.

Privacy

We respect your privacy. Contact details, event information, order details and pricing will be used to plan and administer your order and will not be intentionally disclosed publicly without your permission.

Information may be shared with payment processors, delivery providers or other service providers when reasonably necessary to fulfill the order.

Petal will not speak with media representatives or release private information about an event without the client’s consent unless required by law.

Weather and Outdoor Events

Extreme temperatures, direct sunlight, high winds, heavy rain and freezing conditions can quickly damage fresh flowers.

Petal will provide reasonable care guidance when appropriate, but the client and venue are responsible for deciding where and how flowers are displayed after delivery. Petal is not responsible for deterioration or damage caused by weather, outdoor exposure, improper storage, delayed placement or failure to follow care recommendations.

Safety will always take priority. Petal will follow applicable government orders, emergency instructions and venue safety requirements.

Force Majeure

Neither party will be responsible for a failure or delay caused by circumstances reasonably beyond their control, including severe weather, natural disaster, fire, flood, epidemic or pandemic restrictions, government orders, transportation disruption, widespread power failure or other comparable emergencies.

If such an event affects the floral order, Petal and the client will first make a good-faith effort to reschedule or adjust the order. Any rescheduling remains subject to availability, seasonal pricing and costs already incurred.

If Petal is unable to provide the order because of such circumstances, Petal’s financial liability is limited to the amounts paid to Petal for products or services that were not provided.

By accepting a proposal, paying an invoice or placing an event floral order, the client confirms that they have read, understood and agreed to these Event Floral Terms & Conditions.