Petal Event Terms & Conditions
We are delighted to be creating the floral designs for your event. Please read these important details before booking an event with us.
Event Dates and Growing Season
While we design floral for events all year long, our growing season is June 15 - September 30th. Events scheduled October 1 - June 14th will have a 30% off season fee to cover the importation and shipping of flowers.
Payment
Event floral requires the order to be placed online through our catalog, or by accepting a quote and paying an invoice generated after an email consultation. To book events and the payment completed in order to be booked. Should you benefit from a payment plan, we offer Affirm Klarna and other payment plan services. We also take almost every form of payment.
To book an event, at least a 50% non-refundable deposit must be paid. The remainder is due 30 days from the event. We cannot deliver any items or floral designs without confirmation of payment in full.
Free Delivery
We offer free delivery for events within a 15 mile radius of Appleton, Wisconsin 54913. For every mile after 15, we charge $1 a mile for delivery roundtrip. We highly recommend delivery for wedding floral. Pick up on the farm is an option, and we are not responsible for any damage to florals that occur in transport should you choose to pick up your order. Upon delivery the client assumes all responsibility and care for the flowers and designs.
Cancellations
If the event is canceled 31 or more days prior to the event date, the remainder will not be enforced. 50% of the total is non-refundable. Any monies paid over 50% will be refunded. If the event is canceled 30 days or less prior to the event date, there is no refund. We recommend wedding insurance to all our brides.
We reserve the right to cancel our services for your event at any time. Should this occur, contract monies paid will be refunded in full. Though it is highly unlikely, should Petal experience a disastrous event that renders it impossible for the contract to be fulfilled, liability is limited to full refund of all monies paid.
Rescheduling & Venue Change
If you decide to reschedule your event more than 30 days prior to your date, we are happy to do so if the date is available. If the event is within 6 months, but before 30 days out there will be a rescheduling fee of 25% of your total order. If the date is not available, the cancellation terms will apply.
If you decide to reschedule your event within 30 days of the event, we are happy to do so if the date is available. There will be a rescheduling fee of 35% of your total order. If the date is not available, there will be no refund and we will not be able to fulfil your order.
In the case of a natural disaster, pandemic or similar event, we will try to work with you to determine if the order can go forward as planned. If the event is rescheduled to a date more than 7 days from the original date the rescheduling terms and fees apply. Cancellation terms still apply.
Changes
We understand that event planning is a process and that decisions made early in the process may be revised as guest count and the floorplan evolve. We allow reductions to your floral order up to 30 days prior to the wedding. Reductions to the scope of the contract are limited to 10% of the floral order fees. All changes must be made in writing and are subject to approval. Additions may be ordered within 30 days of the event. If the additions are possible, payment will be due immediately upon approval.
Accessories and Structures
All containers, vases, and floral design structural pieces are the property of Petal unless otherwise included in the order upon purchase and must be returned to Petal clean and undamaged through prior arranged pick up or drop off post event. If you choose to rent Petal's vases and containers, we will take a credit card on file. Broken or unreturned vases or rental items will be billed at the cost of replacement to the credit card on file.
Images
Any images shared by Petal or by you in consultation for your event are for inspiration only, and will not be replicated for your event in exact detail.
Photographs of the florals for your event taken by Petal belong to Petal, and may be shared in various media. Our photos are not to be reproduced, copied or edited in any way by you or any third party without our prior permission. Any photos provided to us by your photographer will only be used by us for the promotion and marketing of our business. Photographer’s credits will only be displayed if requested. We reserve the right to hire an independent photographer to capture our work on the day. Usage of these images will be limited to our own marketing and self-promotion applications.
While we encourage you to tag Petal in social media posts and images of our floral design of your event, Petal will not share names or tag customers in the photographs of images without explicit permission.
Product Substitution & Availability
All flowers and foliage are subject to seasonal quality and availability.
Flowers, as all things in nature, have seasons and production and shipping cycles that may affect your event. We pride ourselves on growing and supplying the most premium and freshest flowers possible, and plan far in advance to ensure that the right flowers are available and reserved for your event. Unfortunately, we cannot guarantee availability, exact colors or shades of specific products. When working with nature, there are no guarantees. Unseasonably warm, wet or cool seasons or pest damage (we are an organic farm after all) have a dramatic impact on flower and foliage availability.
Regardless of the availability of specific products, we will always adhere to the agreed color palette and style of floral design that you have requested.
Containers and vases may change due to supplier issues, we will substitute the selected product with items of greater or equal value, in line with the overall look and feel for the event.
Refunds will not be given for minor changes in flower type or appearance.
Supplying Your Own Vases + Structures
Please check that your vases and vessels are watertight before you drop them off to us. We won’t provide refunds for any work that cannot be completed by us on the event day due to faulty or unsafe materials provided by the client. We cannot be held responsible for any damage done to items supplied by the client.
We do not give a discount for supplying your own containers, vases and structures.
Privacy
We respect your privacy. Your names, wedding date, contact details, order information & pricing will be treated with complete privacy.
We will not speak with any media representative or release any information unless you give us consent to do so.
Extreme Weather Conditions
In the instance of extreme weather or other unforeseen major circumstances, we will always put safety first and will follow government advice regarding any event including evacuations or quarantine.
Extreme temperatures and high winds have a dramatic impact on flowers. While we will do our best to go above and beyond to protect the floral design and advise you on protection of the florals at your event, we cannot be held responsible for damaged florals as a result of the weather.
Force Majeure
In the event either party is unable to perform its obligations under the terms of this Agreement because of acts of God, strikes, equipment or transmission failure or damage reasonably beyond its control, or other causes reasonably beyond its control, such party shall not be liable for damages to the other. causes. Liability will be limited to the contract fees and terms herein.